REDi: Verify
About the Client
REDi Enterprise Development Inc., headquartered in Birmingham, Alabama, is a leading provider of fraud prevention and risk management solutions for community banks and credit unions across the United States. Specializing in debit, credit, and prepaid card fraud mitigation, REDi's suite of products—including REDiVerify, REDiNotify, and REDiCardControl—leverages artificial intelligence and machine learning to balance real-time risk detection with a seamless user experience. Serving over 100 financial institutions, REDi has demonstrated significant success, such as helping clients reduce fraud losses by up to 80%.
Role: Lead UI/UX Designer
I led the design for the integration of REDi’s Verify fraud mitigation tool within the Q2 digital banking platform, aiming to provide users with a seamless and secure fraud verification experience. The design prioritized trust, clarity, and responsiveness—delivering real-time alerts and easy-to-follow verification flows directly within the Q2 environment. By aligning REDi’s advanced risk detection capabilities with Q2’s composable design system, the integration offered a frictionless experience that helped users quickly resolve potential fraud events without leaving their digital banking session.
• Seamless Fraud Verification Flow – Designed an integrated user journey that allowed banking customers to quickly verify or dispute suspicious transactions within the Q2 platform, minimizing stress and reducing drop-off.
• Trust-Centered UI – Developed a visual language that emphasized security and user confidence, incorporating clear messaging, branded reassurance elements, and intuitive call-to-actions to guide users through high-stakes interactions.
• Real-Time Alerts & Responses – Crafted UX patterns that supported REDi’s real-time fraud alerts, ensuring users could take immediate action through accessible, mobile-friendly interfaces.
• Consistent Cross-Platform Experience – Aligned the integration with Q2’s composable design framework to maintain a consistent look and feel across all channels while adapting to REDi’s brand voice and functional requirements.
• User Testing & Iteration – Collaborated with stakeholders to conduct usability testing on early prototypes, using insights to streamline interaction paths and refine error handling for a frictionless, high-trust experience.
